If you’re having trouble depositing money be sure to check the following:
- Age requirement and location
You must be at least 18 years of age (21+ in Massachusetts and Iowa, 19+ in Alabama) as well as a resident of and physically located in the United States or Canada to make a deposit in any FanDuel contests with an entry fee or prize. You may not deposit while physically located in any of the following states: Arizona, Hawaii, Idaho, Louisiana, Montana, Nevada, or Washington.
- Card information
Make sure the name, card number, expiration date, security code, and state/zip code all match the account information associated with your card. We do not accept American Express through our direct processor. You can only use American Express through PayPal.
- Bank restrictions
One of the most common reasons for a declined deposit is a bank temporarily restricting online transactions. A quick phone call to your bank should help clear this up and have your online restriction lifted.
- Gift card restrictions
Again, if you’re using a gift/prepaid card, some banks associated with the card may decline payments to fantasy sports sites. We suggest the following:
- Register the gift card as instructed on the back of the card.
- Deposit slightly less than the balance on the card.
- If depositing from Canada, be sure to take the exchange rate into account.
If you’ve tried the above and are still having issues, please try PayPal’s checkout feature by choosing “PayPal” from the Add Funds page. You do not need a PayPal account to use this feature, but PayPal accounts are free to set up and use.
As always, you can always reach out to our Customer Support Team at any time.