There are many reasons you could be running into issues. The best way to solve this is to create a support ticket and our Customer Support Team will be in touch. Our current turnaround time for verification support is between 12 and 24 hours.
Please don’t submit multiple support tickets. This only slows down our response times for everyone, yourself included. If you’ve already submitted a support ticket, know that we’ve received your request and will follow-up as soon as possible.